At Hendricks Veterinary hospital, we pride ourselves in offering you and your pet personalized care and reserve appointment times to accommodate your needs. Late arrivals, missed appointments or cancelled appointment without sufficient notice, create a gap in our providers’ schedule. These are appointments that could have been utilized to offer care to another patient.
We understand that unexpected or unavoidable situations may occur resulting in an appointment being cancelled. Please call us at (208) 853-0640 by 2:00 p.m. on the day prior to your scheduled appointment to notify us of any changes or cancellations. To cancel a Monday appointment, please call our office by 12:00pm on Saturday. If Hendricks Veterinary Hospital deems that cancellations / missed appointments are becoming frequent we reserve the right to assess a $50.00 fee for missed appointments.
Hendricks Veterinary Hospital makes every effort to maintain a schedule that allows individual time with each individual and pet. Appointments are set to reserve this time, making it critical that you arrive to your appointment on time. Late appointments may be asked to reschedule if the veterinarian’s schedule cannot accommodate. If you elect to wait, please understand that wait time may be unpredictable and that priority is given to those patients that arrive on time.
Hendricks Veterinary Hospital makes attempts via phone and email to remind clients of appointments. Because time is reserved for you and your pet, missed appointments take time away from other pets that may need to be seen. Clients who do not properly cancel appointments will be considered a “no show”. If a client has 2 or more “no shows” we may elect to no longer reserve appointments, no longer provide care to that client’s pets, or charge a non-refundable deposit prior to scheduling an appointment.